Refund policy

Last updated: 3 October 2026

Our 30-day guarantee

If you're not completely satisfied with your Nitidus Pet Hair Removal Mitt, contact us within 30 days of your delivery date. Once your request is approved, we'll issue a full refund of the product price. Our support team will advise on any next steps, including whether a return is required.

You don't need to send the product back. Please keep, donate or recycle it.

How to request a refund

1. Email us at hello@nitidus.store within 30 days of delivery.
2. Include your order number, a photo and a short note on why the mitt didn't work for you. This helps us improve.
3. We'll confirm your refund within 2 business days.

Refunds go back to your original payment method. Your bank or card provider usually takes 5–10 business days to show the refund in your account.

Damaged, faulty or wrong items

If there's a problem with your order, conact us within 30 days of delivery with your ordder number and a photo of the issue. our team will review it and offer the best solution, usually a free replacement, or a refund where appropriate.

Cancelling an order

You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number. Once your order has shipped, our 30-day guarantee above applies instead.

Late or lost orders

If your order hasn't arrived within the time set out in our Shipping policy, contact us and we'll send a replacement or give you a full refund.

Limits

The guarantee covers one refund per customer per product, for orders bought directly from nitidus.store. Shipping is free, so there are no shipping charges to refund.

Contact

Nitidus
hello@nitidus.store